Return policy

As a consumer, you are entitled to return the product to us within 14 days of purchase. The VaporLinQ vaporizers and liquids are classed as so-called ‘hygiene products’, which means that you can return them only if the packaging is unopened and undamaged.

Download the ‘Withdrawal form’. Complete this form clearly and in full and enclose this, and your purchase receipt, with the product/packaging. We would appreciate it greatly if you could clearly state why you would like to withdraw your purchase so that we can improve our product or service and hopefully welcome you as a customer again in the future. In the Netherlands, Belgium, Luxembourg, France and Spain, you can return your product via our own portal, which you can find on https://vaporlinq.shipping-portal.com.

If you have returned an article through our own portal you will receive a Track & Trace code that you can use to follow the status of your return shipment on the Kiala site. Once we have received and processed the returned article, we will send you a confirmation e-mail. Processing may take 14 days. If you have not received a confirmation e-mail after 14 days of returning the article, please contact customer service.

Return shipments are made at the customer’s own risk. This means that VaporLinQ BV cannot be held liable for damage or loss of returned articles. Always ask the post office for a tracking code and keep this in a safe place.

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