If our VaporLinQ products do not, or do not entirely meet your expectations, this may be for various reasons, such as:

  • You must get used to the different (less harmful) experience of vaping and/or using your vaporizer
  • You are not using the right liquid, nicotine content or vaporizer. Click here for more advice.
  • The device is not working as it should. Read the instructions carefully first and view the instruction film for the product concerned on our website.

Service form
In the unlikely event that you have a complaint or a service request regarding a product supplied by us, we certainly want to resolve this! We attach great importance to quality and service, which is why we will do everything we can to find a solution for your problem so that we can resolve the issue satisfactorily. 

To exercise your guarantee and return the product, you must download and complete the service form on our website. Fill in your name and address on this form with a clear description of your complaint, then send it to our service center with a copy of your purchase receipt. We will contact you in order to resolve the issue. We cannot handle your service request if the form has not been correctly or completely filled in.

Download our service form

You can also take your vaporizer with this service form and your purchase receipt to the store where you bought your vaporizer. The store will send your vaporizer to our service center for assessment or repair. We will contact you once your request has been received and assessed.

If it appears that your vaporizer is defective, it will either be repaired or replaced with a new vaporizer. If the product seems to work properly on inspection, or if it has been modified or used improperly, or if the product has been damaged, there will be no right of guarantee.

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